Warranty Information

Lifetime Warranty

All Mogami cable assemblies are made with the finest cable, connectors, and assembly practices in the industry. We are extremely proud of our reliability, and problems are quite rare. However, should you experience trouble with our product, our Lifetime ("No Excuses") warranty to the original purchaser assures you are completely protected should something unfortunate occur.

If you have trouble with your cable you can either:
1) Go to a participating Mogami dealer for an exchange. If they have the cable in stock, this should be a quick and simple process. Please be sure to verify stock with your dealer to ensure product availability.

OR

2) You are welcome to contact us directly for a replacement.

Note: We can only warranty factory assembled cables. This means your cable must have our Mogami brand labels next to the connectors to be eligible for repair/replacement.



If you have ANY questions regarding the authenticity of your cable you can contact us at sales@mogamicable.com or call 800-800-6608

For warranty service, please fill in our warranty form. Please make sure that all the required fields are filled out correctly. If you do not know the model number (example, Gold Instrument 18) do your best. We will call if it is unclear. The accurate length is very important.

You will be emailed a CASE number within a few hours. Write it down! This is how we track your package. The CASE number must be clearly written on the package.












For information of any kind, use this link.